Summary
- We use authentication and security cookies to run the service.
- We use preference cookies and local storage to remember language, theme, sidebar, table, and product UI choices.
- We store valid referral codes for 30 days when you arrive through a referral link.
- We do not use advertising cookies or retargeting cookies in the current product.
- Performance and error telemetry helps us diagnose reliability issues. It is not used for advertising.
Cookies and similar technologies we use
| Technology | Purpose | Duration | Category |
|---|---|---|---|
| Auth0 session and transaction cookies | Keep you signed in, complete login redirects, protect authentication flows, and maintain session security. | Session or the authentication session lifetime configured for the service. | Strictly necessary |
| NEXT_LOCALE | Remembers your language choice and lets the site render the correct locale. | Up to 1 year. | Preference |
| theme | Remembers light or dark mode. | Up to 1 year. | Preference |
| ch-mobile-dismissed | Remembers that you dismissed the mobile gate message. | Session cookie. | Preference or strictly necessary for the requested UI state |
| ch_referral_code | Keeps a valid referral or affiliate code through signup and checkout so discounts and attribution work. | 30 days. | Functional attribution |
| CoachHaven local storage preferences | Stores product UI choices such as sidebar state, table layout, macro display mode, feedback mute state, panel sizes, and draft workflow state. | Until you clear browser storage or the product replaces the value. | Preference |
| CoachHaven session storage state | Stores short-lived re-authentication, trial banner, app history recovery, and admin workflow state. | Until the browser tab or session ends, or until the product clears it. | Strictly necessary or preference, depending on the workflow |
| Export and deletion job IDs | Lets the account page resume GDPR export and account deletion status after reloads. | Until the job completes, you clear browser storage, or the product replaces the value. | Strictly necessary for requested account workflows |
| Browser performance and error telemetry | Sends diagnostic events such as page labels, request paths, browser performance, errors, request IDs, and status codes so we can debug reliability issues. | No advertising cookie. Server retention follows operational logging periods. | Diagnostics |
Consent and optional tracking
UK and EEA cookie rules require consent before setting cookies or similar technologies that are not strictly necessary, unless another narrow exemption applies.
The current product does not use advertising or retargeting cookies. If we introduce optional analytics, advertising, or cross-site tracking cookies, we will add the required consent controls before using them.
Your choices
You can clear or block cookies and browser storage in your browser. If you do, sign-in, locale, theme, referral attribution, account workflow status, and product UI preferences may reset or stop working.
Regional disclosures
CoachHaven targets users in the UK, EU/EEA, and US. Privacy and cookie rights can vary by country or US state. Send requests to support@coachhaven.app.
Contact
COACHHAVEN LTD operates this site. For cookie or privacy questions, email support@coachhaven.app or use the support flow in the app.